By Today,TERiX Computer Service India, Pvt Ltd., announced a major hardware support contract with a multi-billion rupee on-line retailer in India. TERiX will immediately begin supporting thousands of devices during an accelerated ramp-up period in order to meet an urgent customer deadline.
“We are honored and humbled to be entrusted with the hardware support responsibility for this prestigious company,” says Sathis Kumar, Assistant General Manager. “We are delighted we were able to solve their business requirements and meet their deadlines by creating a support capability previously unavailable in the market.”
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AGM Ramesh Meenappa adds, “This is a perfect fit for our high-end data center support capabilities. Maintaining a high level of system availability is crucial for online retailers and excessive downtime cannot be tolerated. Our reputation as an exceptional third-party data center support provider played a key role in our selection.” Among the customer’s selection criteria were a proven track record of exceptional data center support, creation of a “customer-centric” Statement of Work, and a short service ramp-up period.
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